Returns and exchanges.

Buying a jacket without trying it on should not be a gamble. If the size is wrong or it is not what you hoped, we will put it right.

Last updated [date]

[X] daysto ask for an exchange, from the day your jacket arrives

Unwornwith its tags and packaging, so the next person gets it new

On WhatsAppwith your order reference, and we arrange the rest

Exchanging for another size or jacket

You can exchange your jacket for another size, another colour or a different jacket within [X] days of delivery. Message us on WhatsApp at [+92 3XX XXXXXXX] with your order reference (it starts with TH-, and you will find it in your account) and tell us what you would like instead.

If the new jacket costs more, you pay the difference. If it costs less, we [refund the difference / give you store credit].

Returning for a refund

[Say whether you accept returns for a refund. For example: you can return a jacket within [X] days of delivery for a refund of the jacket's price. We refund by [bank transfer / JazzCash / Easypaisa] within [X] working days of receiving it.]

What we can take back

The jacket is unworn, apart from trying it on indoors.
The tags are still on, and it comes back in its original packaging.
It has no marks, perfume, smoke or pet hair on it.

Leather is a natural material, so the grain, small marks and the shade change a little from hide to hide. That is part of real leather and not a fault.

What we cannot exchange

Made-to-measure jackets, because they are cut to your measurements. If we made it differently from the measurements you sent, we will remake it.
Jackets with your initials stamped inside, unless the jacket itself is faulty.

If something is wrong

If your jacket arrives faulty or damaged, or it is not what you ordered, message us within [X] days of delivery with photos. We will repair it, replace it or refund it, and we pay for the delivery both ways.

Sending it back

Message us on WhatsApp with your order reference and what you would like.
We reply with [a courier pickup from your address / the address to send it to].
Pack the jacket in its original packaging.
When it reaches us in Sialkot, we check it and send your new jacket, or your refund, within [X] working days.

For an exchange or return that is not because of a fault, [who pays the courier each way].

Cash on delivery

[Say what happens if a cash on delivery parcel is refused at the door. For example: if a parcel is refused without a reason, we may ask for the delivery cost before sending a cash on delivery order again.]

Questions

Message us on WhatsApp at [+92 3XX XXXXXXX] or email [email]. A person in Sialkot will reply.